Background

Charter provides broadband Internet services to customers through a cable modem. To connect to the Internet, customers do not need phone access or any equipment other than a Charter modem. Customers who want to surf the Web wirelessly can do so by connecting a router to the Charter modem.

Spyware Issues

Spyware and viruses are two of the biggest culprits responsible for computer slowdowns. Charter customers who are experiencing a slow Internet connection should run antivirus and anti-spyware scans, preferably in Windows Safe Mode. If malware is detected, it should be removed immediately. Reboot the computer and you are likely to find that your Internet connection is running much faster.

Hardware Issues

Running too many computer programs at once can cause a broadband Internet connection to run slow. Close some programs and see if it makes a difference in your connection speed. Another hardware-related problem that can cause a slowdown in your computer's performance is having too little RAM memory. Installing more RAM will often result in a noticeable improvement in your Internet speed and overall computer performance.

Further Help

Charter offers a variety of support features, such as free customer service by email and telephone. If you are having a problem with slow Internet speeds, you should contact Charter for assistance. A slowdown can also be caused by technical problems on Charter's end, and a support technician can diagnose more advanced network problems.