File Airtel D2H Complaints
Airtel is long associated with customer convenience and service but the introduction of D2H has done more harm than benefit. The Direct to Home facility is being considered the most advanced form on video reception but its application by most D2H operators is faulty and not up to the mark. The technology is in the most initial stages in India and most operators are still finding it difficult to understand.
Airtel D2H Complaints give a clear reflection on this as the customers have faced innumerable instances on deterred reception, problems on installation and inappropriate charging. The customer service too has not been able to produce an expected service on problem solving. One of such problems on D2H services informs about how Airtel failed on installing the dish and this repeatedly disturbed the reception. Every time the reception failed the customer care was called and the customer had to pay Rs 150/- on every visit of the Service Engineer.
A similar situation was identified where Airtel was found to raise the payment slot very frequent and without any value addition. The customer complained that that the package on Rs 180/- was increased to Rs 225/- within a period of just 3 months and no prior information was given to the customers about this. This was completely a shock to the customer as the 10 year regime of the cable network saw an addition of only Rs 50/-. The situation got more complicated as every now and then the different channels or networks were withdrawn.
What looked to be a technological advancement on television network is now being reduced to a messy affair.
A brief research on the Airtel D2h complaints and blogging sites would reveal about how much the customers have suffered on account of inefficient servicing by the D2H operators. In most cases the operator has been found to inappropriately charge on services or produce a deficient service.
What seems to be the way out?
A few of the customers were aware enough to take the deficiency on service to the court. The outcome has been a revelation on inefficiency of the D2H operators. The consumer court was quick to identify the €gap' on services and has issued order on not to increase the charges on services without a prior approval by the customers. The court has defined this as breach of contract law as the operators were inappropriately increasing the charges on services.
The court has also raised concerns on the policy regulation of D2h services as the governing body has given the operators a free hand on exploitation. Little attention is paid to the portability of D2h services as buying a dish would €bind' the customer to only one operator. Little can the customer do to have a say on the quality of services and the price on each pack. There is a greater need to manage the business just as the telecom industry is being governed. Addition of €inter-operatibility' would make the D2h services more professional.
Airtel D2H Complaints give a clear reflection on this as the customers have faced innumerable instances on deterred reception, problems on installation and inappropriate charging. The customer service too has not been able to produce an expected service on problem solving. One of such problems on D2H services informs about how Airtel failed on installing the dish and this repeatedly disturbed the reception. Every time the reception failed the customer care was called and the customer had to pay Rs 150/- on every visit of the Service Engineer.
A similar situation was identified where Airtel was found to raise the payment slot very frequent and without any value addition. The customer complained that that the package on Rs 180/- was increased to Rs 225/- within a period of just 3 months and no prior information was given to the customers about this. This was completely a shock to the customer as the 10 year regime of the cable network saw an addition of only Rs 50/-. The situation got more complicated as every now and then the different channels or networks were withdrawn.
What looked to be a technological advancement on television network is now being reduced to a messy affair.
A brief research on the Airtel D2h complaints and blogging sites would reveal about how much the customers have suffered on account of inefficient servicing by the D2H operators. In most cases the operator has been found to inappropriately charge on services or produce a deficient service.
What seems to be the way out?
A few of the customers were aware enough to take the deficiency on service to the court. The outcome has been a revelation on inefficiency of the D2H operators. The consumer court was quick to identify the €gap' on services and has issued order on not to increase the charges on services without a prior approval by the customers. The court has defined this as breach of contract law as the operators were inappropriately increasing the charges on services.
The court has also raised concerns on the policy regulation of D2h services as the governing body has given the operators a free hand on exploitation. Little attention is paid to the portability of D2h services as buying a dish would €bind' the customer to only one operator. Little can the customer do to have a say on the quality of services and the price on each pack. There is a greater need to manage the business just as the telecom industry is being governed. Addition of €inter-operatibility' would make the D2h services more professional.
