System Resources

• After installing Spyware Doctor you may experience issues with the system performance of your computer system. The program is resource-intensive, which means that if you do not have at least a gigabyte or more of memory installed, your system may experience performance issues. If your system resources are low, you will not be able to run other programs, such as your Internet browser, and you will not be able to connect to the Internet. If the program is using up most of your system's memory and resources, you may want to uninstall it.
  
  

Auto Renewal

• During installation, an option in the setup includes the option to auto-renew when you register the program. This was a big issue with Version 5.0 and has been removed from current versions of the program. Version 5.0 of Spyware Doctor has the auto-renew option set as a default option; this was not indicated in program setup. This means that if the option was not unchecked in the program setup, you will be billed each time the program needs to be renewed.
  
  

Spyware Still Present

• One problem that can occur on your system after installing and running Spyware Doctor is still having various types of spyware or malware remain on your system. However, PCTools provides a way to send a log file to the company so they can update their antivirus definition files. You will need to run an option in the program called Malware Detective to collect information that will be sent to the company's Malware Research Center. Your information will be used create a new antivirus signature that will be added to the program's antivirus database.
  
  

Malware Detective

• You can run the Malware Detective Tool by opening the program from the icon on your desktop and then clicking on Tools. You will then see the Malware Detective Tools in the list of options. Select the Malware Detective Tools, click the Run Tool option, then click "Next" to continue. Since you will be sending information to the company, check "I have received a request from support to run the Malware Detective." Click "Next" to continue. The program will scan your system to collect the information that is required. When the scan has completed, click "Next," then enter your name and email address as well as the ticket number in the required fields.