How to Find Out About Death Benefits With MetLife
- 1). Locate the policy number. You'll need your policy number if this is your policy. You'll need the policy number of the deceased's policy if this is a policy on which you are collecting. MetLife can still look up your policy information by name and social security number; however, having the policy number saves some time when looking up information.
- 2). Contact Met Life's customer support through its website (see Resources) or contact your local branch office. All branch offices access the same network, so representatives will tell you the same information that the corporate office tells you. For information regarding your own policy, the customer service representative can give you the information you need right over the phone. If you are making a claim, you will be transferred to the claims department.
- 3). Submit a death claim form. If you are submitting a claim for your inheritance, you must fill out a death claim form. The insurance company will likely help you fill this out. The agent on the phone or at the local office then requires you sign the form. A copy of the death certificate is also required by the insurance company. Once both forms are submitted, your claim will be processed. The insurance company legally has anywhere between 30 and 60 days, depending on the state in which you live, but MetLife may process your claim sooner than this.