Filing a complaint at consumer forum is a requirement for many but because of the unawareness in the process to be followed usually is left the way it is. This article will give a step by step procedure of the various processes to be followed to ensure that the complaints are channelized in a proper way. There are many NGO's and online avenues which help the consumers to file their complaints. However, usually they do not give the relevant details which will be needed to process the complaints. Firstly, one should take care before filing a complaint that the type of complaint is relevant and not frivolous and is serious enough to be lodged as an official complaint. If the complaint is small in nature, concerned officers should be approached in order to sort the issue at their level. However, if it is not possible then one should opt to file the official complaint.

While filing a complaint in the consumer forum the following details needs to be given. There are many online avenues which help to register the complaints. Details like the Name, Address, Cell Number, and Residence telephone no, E-mail address are the mandatory details which needs to be mentioned on the first page. In the next page the Payment details including the transaction number or DD number with proper dated and bank details needs to be furnished. This should be clearly written and the facts should be rechecked for accuracy. The next page should be filled with information like Name of Opposite party against which the complaint is with its Registered address, Telephone no. and company e-mail. After leaving some space the Name and address of the branch with which one dealt with defective product and services should be mentioned clearly. The next page will contain a short summary of the complaint. It should be brief and crisp and the write up should convey the relevant information at a glance. The next page should contain the relief or the compensation that one is requires. Care should be taken that the compensation quoted is reasonable and in alignment with the complaint type that is filed. The next page should contain a checklist of items which will be attached for reference. Only Xerox copies of the documents should be furnished. All the documents should be kept in a covering letter super scribed with the complainers name and contact details. This will help the facilitator to channelize the documents in the proper way and to the concerned authorities. These guidelines if religiously followed will help the consumer to set their complaints with ease and ensure that their complaints are seen and acted upon on time.

Consumer satisfaction is one's right and if any way one feels that one has been cheated one should take the step of filing complaint. In fact the Redressal of the complaints has also become very strict over the years. Awareness is a key point and one should always remember that satisfaction is the consumers right.