Remote Receptionist Service
Remote Receptionist Service
Thanks to technology the world is getting smaller and the opportunities to expand a business or make a business more efficient are increasing.
In this article I will write about a remote receptionist service. This service is becoming very popular in todays weakening economy because a business is able to have the appearance of a full staff without all of the expenses!
There are some key benefits to hiring a remote receptionist service other than it makes total economic sense. You will find that a call center is the company that will be the best at a remote receptionist service. This is all they do twenty for hours a day, three hundred sixty five days a year!
Their operators, referred to in the call center industry as CSRs this stands for Customer Service Representative. When we talk about a remote receptionist service we are referring to a service where the call center CSR acts a receptionist that is employed by your company and is in your building during work hours.
There are couple of things that I want to mention that I am sure you will agree with. First, is the first impression your potential customers receive when they call you company for the first time. Some business owners dont realize how important this really is. We go through all of the time and expense of putting together a marketing campaign with the whole purpose to make the phone ring with new business.
Then it rings and the prospect you spent all of this money on either gets an inexperienced receptionist answering the phone who sounds like he/she would rather be someplace else. Or worse yet they get a voicemail!
So there go your chances for a good first impression and maybe a sale all together. Especially the second scenario where the voicemail answers the phone! It is believed that according to some tests show that about seventy percent of first time callers looking to do business with a company who get a answering device will hang up and not call back.
The other huge benefit in using a remote receptionist service that a in house receptionist cant compare to is the fact the remote receptionist service will answer your phones courteously and professionally 24-7-365. The cost of trying to do that in house is no where near feasible.
So if youre business is one who has a high ticket item, or a service that will have repeat customers for years if they are taken care of will highly benefit to have a call center answer your phones. Take a look at the lifetime value of your clients.
For many businesses just one sale a month would more than justify hiring a remote receptionist service. And if you take into consideration that you wont have to employ one person to answer your phone during business hours it is an economic no-brainer to use an answering service as your remote receptionist service.
When you see the types of organizations who are outsourcing their inbound calls to remote receptionist services you will be amazed and probably realize what a highly beneficial service this is and how it can benefit your company as well!
Thanks to technology the world is getting smaller and the opportunities to expand a business or make a business more efficient are increasing.
In this article I will write about a remote receptionist service. This service is becoming very popular in todays weakening economy because a business is able to have the appearance of a full staff without all of the expenses!
There are some key benefits to hiring a remote receptionist service other than it makes total economic sense. You will find that a call center is the company that will be the best at a remote receptionist service. This is all they do twenty for hours a day, three hundred sixty five days a year!
Their operators, referred to in the call center industry as CSRs this stands for Customer Service Representative. When we talk about a remote receptionist service we are referring to a service where the call center CSR acts a receptionist that is employed by your company and is in your building during work hours.
There are couple of things that I want to mention that I am sure you will agree with. First, is the first impression your potential customers receive when they call you company for the first time. Some business owners dont realize how important this really is. We go through all of the time and expense of putting together a marketing campaign with the whole purpose to make the phone ring with new business.
Then it rings and the prospect you spent all of this money on either gets an inexperienced receptionist answering the phone who sounds like he/she would rather be someplace else. Or worse yet they get a voicemail!
So there go your chances for a good first impression and maybe a sale all together. Especially the second scenario where the voicemail answers the phone! It is believed that according to some tests show that about seventy percent of first time callers looking to do business with a company who get a answering device will hang up and not call back.
The other huge benefit in using a remote receptionist service that a in house receptionist cant compare to is the fact the remote receptionist service will answer your phones courteously and professionally 24-7-365. The cost of trying to do that in house is no where near feasible.
So if youre business is one who has a high ticket item, or a service that will have repeat customers for years if they are taken care of will highly benefit to have a call center answer your phones. Take a look at the lifetime value of your clients.
For many businesses just one sale a month would more than justify hiring a remote receptionist service. And if you take into consideration that you wont have to employ one person to answer your phone during business hours it is an economic no-brainer to use an answering service as your remote receptionist service.
When you see the types of organizations who are outsourcing their inbound calls to remote receptionist services you will be amazed and probably realize what a highly beneficial service this is and how it can benefit your company as well!
