File Consumer Complaints
Customer is most powerful motivating force and purpose of production. They are the core ingredient when it comes to trade and commerce but at the same time we all are aware of that it the same time it is equally more vulnerable segment of market system. Various attempts had been made to protect consumer's interest.
In 1986, government of India enacted consumer protection act 1986. This act was established to protect customer,to guard consumer from unfair trade practice. This act applies on goods and services. This act mandates the establishment of special type of courts known as consumer court. Consumer protection lays down the consumer rights which are necessary for customers.
Consumer courts are specially established for this purpose only. Consumer courts are meant for resolving consumer complaints. customer can easily file their complaints in consumer forum as the process of filing case is very easy.
Filing case do not consist any complicated steps. Just you have to submit written complaint and some necessary documents. In India it is the three tire structure- district forum, state commission, and national commission. Every state has its own state forum and every district has its own state commission.
And the apex body, National Consumer Disputes Redressal Commission is situated in Delhi. Consumer can easily file their complaints in district forum (up to 20 lakh), state commission (up to 1 crore) or in National Consumer Disputes Redressal Commission.
Consumer protection act protects consumer in every aspect. This act has proved best way to stop unfair trade practices. Consumer are the most sensitive and essential part of the market. It is necessary to protect them. There are various unfair trade practice provider in the market, exploiting customers, cheating them just for the sake of extra profit.
This practice is increasing day by day. If you felt exploited, or cheated by the any of the seller, without hesitation you can easily file complaints against the seller. Consumer protection act not only focuses on the redressal of consumer complaints but also educate consumer about their rights, and what to do when they are exploited by the seller.
Like India most of the countries like- Germany, US, Australia, UK have their own consumer protection act so as to protect consumer interest of their own country.
This act has played important role in protecting customer interest by recommending interest policies to central and state government. Grants of relief of consumer court are as follows-
Replacement of defective product
Repair of defective product
Refund the price paid for the services and goods
Extra money charged to be refunded
Remove the deficiency in services
Goods hazardous to life to safely and life to be withdrawal
Compensation to the injury or loss suffered by the complainant
These are some of grants of relief ordered by the consumer courts. If consumer is not satisfied with district forum's decision then complainant can further approach to state commission and if complainant is not satisfied with state commission then he/she can further approach to national commission.
In 1986, government of India enacted consumer protection act 1986. This act was established to protect customer,to guard consumer from unfair trade practice. This act applies on goods and services. This act mandates the establishment of special type of courts known as consumer court. Consumer protection lays down the consumer rights which are necessary for customers.
Consumer courts are specially established for this purpose only. Consumer courts are meant for resolving consumer complaints. customer can easily file their complaints in consumer forum as the process of filing case is very easy.
Filing case do not consist any complicated steps. Just you have to submit written complaint and some necessary documents. In India it is the three tire structure- district forum, state commission, and national commission. Every state has its own state forum and every district has its own state commission.
And the apex body, National Consumer Disputes Redressal Commission is situated in Delhi. Consumer can easily file their complaints in district forum (up to 20 lakh), state commission (up to 1 crore) or in National Consumer Disputes Redressal Commission.
Consumer protection act protects consumer in every aspect. This act has proved best way to stop unfair trade practices. Consumer are the most sensitive and essential part of the market. It is necessary to protect them. There are various unfair trade practice provider in the market, exploiting customers, cheating them just for the sake of extra profit.
This practice is increasing day by day. If you felt exploited, or cheated by the any of the seller, without hesitation you can easily file complaints against the seller. Consumer protection act not only focuses on the redressal of consumer complaints but also educate consumer about their rights, and what to do when they are exploited by the seller.
Like India most of the countries like- Germany, US, Australia, UK have their own consumer protection act so as to protect consumer interest of their own country.
This act has played important role in protecting customer interest by recommending interest policies to central and state government. Grants of relief of consumer court are as follows-
Replacement of defective product
Repair of defective product
Refund the price paid for the services and goods
Extra money charged to be refunded
Remove the deficiency in services
Goods hazardous to life to safely and life to be withdrawal
Compensation to the injury or loss suffered by the complainant
These are some of grants of relief ordered by the consumer courts. If consumer is not satisfied with district forum's decision then complainant can further approach to state commission and if complainant is not satisfied with state commission then he/she can further approach to national commission.
