Outsourcing Your Call Center Isn"t Always the Best Option
Swansea Call Centres vs.
Asian Call Centres Many companies, especially in this time of worldwide economic crisis, are cutting budgets down to their bare bones.
This means areas of business which are not seen as being a vital part of the day to day operation of the company, such as research and development, marketing, and customer support, are operating on minuscule budgets.
Business directors may see outsourcing as a means of meeting the customer support need while minimizing the cost to the company.
Many companies throughout Asia are offering call center services internationally in a wide variety of languages.
While this may inflate the margins in the short term, businesses would be better off using a call centre in where the native language is the primary language of business.
For example, the city of Swansea, in the United Kingdom, has a variety of centres which provide a quality service at a reasonable rate.
For the businesses they serve, they are able to speak to clients who are actually in, or near to being in, the same time zone.
This stifles confusion on the part of the caller as well as on the part of the employee.
It is also more likely that a person from a Swansea call centre would be able to relate to anglophone callers about the issues they are calling.
Instead of needing a manual to provide them with each and every appropriate response, they will be able to also access their own knowledge stores in their quest for service.
Someone in Swansea, versus someone answering phones on the Asian continent, also speaks a version of English that is comprehensible to all English speakers.
Language researchers will tell you that the spectrum of English works in a way so that all speakers of English, be they Londoners, New Yorkers, or locals of Alabama, are able to understand standard UK English.
This means callers to a Swansea call centre will not be confronted with a language (or merely accent) barrier.
The easier communication flows between callers and call centre employees, the happier the callers (i.
e.
customers) are going to be.
The happier customers are, the better business is.
So, in the end, the bottom line of any business is better served by making wise decisions up front.
Investing in a Swansea call centre instead of a cut-rate Asian call centre, will prove itself in the end.
Asian Call Centres Many companies, especially in this time of worldwide economic crisis, are cutting budgets down to their bare bones.
This means areas of business which are not seen as being a vital part of the day to day operation of the company, such as research and development, marketing, and customer support, are operating on minuscule budgets.
Business directors may see outsourcing as a means of meeting the customer support need while minimizing the cost to the company.
Many companies throughout Asia are offering call center services internationally in a wide variety of languages.
While this may inflate the margins in the short term, businesses would be better off using a call centre in where the native language is the primary language of business.
For example, the city of Swansea, in the United Kingdom, has a variety of centres which provide a quality service at a reasonable rate.
For the businesses they serve, they are able to speak to clients who are actually in, or near to being in, the same time zone.
This stifles confusion on the part of the caller as well as on the part of the employee.
It is also more likely that a person from a Swansea call centre would be able to relate to anglophone callers about the issues they are calling.
Instead of needing a manual to provide them with each and every appropriate response, they will be able to also access their own knowledge stores in their quest for service.
Someone in Swansea, versus someone answering phones on the Asian continent, also speaks a version of English that is comprehensible to all English speakers.
Language researchers will tell you that the spectrum of English works in a way so that all speakers of English, be they Londoners, New Yorkers, or locals of Alabama, are able to understand standard UK English.
This means callers to a Swansea call centre will not be confronted with a language (or merely accent) barrier.
The easier communication flows between callers and call centre employees, the happier the callers (i.
e.
customers) are going to be.
The happier customers are, the better business is.
So, in the end, the bottom line of any business is better served by making wise decisions up front.
Investing in a Swansea call centre instead of a cut-rate Asian call centre, will prove itself in the end.
