The Top Three Ways to Interact With Your Online Customers
If you are operating an online business then it is imperative that you are able to interact with your online customers.
Your customers need to be able to have their questions or concerns met just like they would be able to in a brick and mortar store.
Being able to meet your customers and their needs will ensure a more positive shopping experience for them and will increase the likeliness for repeat sales.
The first and most important method to employ is to have an available phone number for your customers to contact you.
I can't stress the importance of this enough.
When a potential customer is browsing your site and wants an immediate answer to a question, having a phone number for them to call will give them the answers they need.
An even better option is to offer your customers a toll-free number to call when they want to contact you.
Customers appreciate not having to pay any additional charges for conversing with a business.
Second, having a live chat service available on your online store is a great feature to have.
With live chat, customers can contact you without ever leaving your site.
Customers are then able to get their questions answered in real time without actually having to "talk" to someone.
There are many different live chat providers available to choose from; by shopping around you can easily provide this service to your customers for around $2 a week or less.
Lastly, never underestimate the power of email.
Email contact has been around almost as long as the internet itself.
The use of email allows your customers to contact you anytime day or night from anywhere in the world.
It is a truly global form of communication and a necessity for any online business.
Offering all these methods of communication to your customers tells them that you do care about them and want them to have the best shopping experience possible.
If you haven't already employed all three of these methods, I would urge you to consider and implement these three simple ways of ensuring customer satisfaction.
Your customers need to be able to have their questions or concerns met just like they would be able to in a brick and mortar store.
Being able to meet your customers and their needs will ensure a more positive shopping experience for them and will increase the likeliness for repeat sales.
The first and most important method to employ is to have an available phone number for your customers to contact you.
I can't stress the importance of this enough.
When a potential customer is browsing your site and wants an immediate answer to a question, having a phone number for them to call will give them the answers they need.
An even better option is to offer your customers a toll-free number to call when they want to contact you.
Customers appreciate not having to pay any additional charges for conversing with a business.
Second, having a live chat service available on your online store is a great feature to have.
With live chat, customers can contact you without ever leaving your site.
Customers are then able to get their questions answered in real time without actually having to "talk" to someone.
There are many different live chat providers available to choose from; by shopping around you can easily provide this service to your customers for around $2 a week or less.
Lastly, never underestimate the power of email.
Email contact has been around almost as long as the internet itself.
The use of email allows your customers to contact you anytime day or night from anywhere in the world.
It is a truly global form of communication and a necessity for any online business.
Offering all these methods of communication to your customers tells them that you do care about them and want them to have the best shopping experience possible.
If you haven't already employed all three of these methods, I would urge you to consider and implement these three simple ways of ensuring customer satisfaction.
