How To Implement Your New Software
Since buying new courier software for your business can be one of the most profitable changes that you can make within your organization, there is a good chance that this is going to be the kind of change that you're going to try and implement on a fairly regular basis. However, there are a number of things that you need to think about after you've bought new courier software before you start trying to implement it immediately, to make sure the that transition from your old software to the new goes as smoothly as possible.
First of all, you're going to want to go slow when putting in new dispatch software. Don't try and eliminate the old system and have the new one up and running over the course of a weekend. Trying it on a few systems and testing all the features and functionality is a great idea, that way you can become aware of any difficulties or problems that might exist before they become larger in proportion.
Another consideration when implementing new software is going to be whether or not a hardware upgrade is also required. Hopefully this is something you considered before you bought the software, but it is common to realize every few years that in addition to buying the latest courier programs that are out there that you're also going to have to upgrade either the mobile units that your drivers are carrying, the computers in your office, or both. If so, you want to make sure all the hardware is up and running before trying to implement the new software.
The final element of implementing this change is going to be the training of both your employees and your customers. Once you know the software works as its intended you need to train your employees in the use of the new system. In addition, you're going to want to find a way to educate your customers about the change to your business. Some of the features of the software might be on the customer side of the business, and you'll want them to know how to use the new features available to them. On the other hand, its good advertising for you to contact the customers and let them know about how your business is now more efficient or more effective due to the changes that you've made, as marketing to existing customers is as important as marketing to new ones.
First of all, you're going to want to go slow when putting in new dispatch software. Don't try and eliminate the old system and have the new one up and running over the course of a weekend. Trying it on a few systems and testing all the features and functionality is a great idea, that way you can become aware of any difficulties or problems that might exist before they become larger in proportion.
Another consideration when implementing new software is going to be whether or not a hardware upgrade is also required. Hopefully this is something you considered before you bought the software, but it is common to realize every few years that in addition to buying the latest courier programs that are out there that you're also going to have to upgrade either the mobile units that your drivers are carrying, the computers in your office, or both. If so, you want to make sure all the hardware is up and running before trying to implement the new software.
The final element of implementing this change is going to be the training of both your employees and your customers. Once you know the software works as its intended you need to train your employees in the use of the new system. In addition, you're going to want to find a way to educate your customers about the change to your business. Some of the features of the software might be on the customer side of the business, and you'll want them to know how to use the new features available to them. On the other hand, its good advertising for you to contact the customers and let them know about how your business is now more efficient or more effective due to the changes that you've made, as marketing to existing customers is as important as marketing to new ones.
