Making Phone Contact and Preparing for a First Meeting With A Home Improvement Contractor
Making contact with a perspective company or individual to do a home improvement project can be tricky.
If people are busy, getting a call back from a phone inquiry could be a frustrating experience.
Many times I have heard people say, "I called 10 people for my project and I got 1 or 2 call backs!" Accessibility and communication are vital to a home improvement project running smoothly.
Here is some good advice to follow when it comes to communication and accessibility.
Call during the daytime.
It would be preferred that you hire someone who has someone answering their phone, either a secretary or answering service.
This will keep the lines of communication open and accessible at all times.
If you get an answering machine that could be a sign of how the communication will be in the future.
Here are some good reasons why a candidate may be using an answering machine:
oThe candidate is out working on a project or supervising one.
oThe candidate is keeping his overhead costs down which may be reflected in the price of the project.
On the other side of the coin a candidate may be using an answering machine for the following reasons: oScreening their calls of dissatisfied customers or creditors.
oCandidate is not easily accessible.
You may not be able to talk to the candidate when you need to.
This could be a big problem if something goes wrong in the future.
When you talk to an answering machine you never know when the call will be returned.
You may be best calling around 7:00 A.
M.
, if a candidate has an answering machine.
This is the time of day where most candidates are preparing the days work.
I would suggest keeping a phone log when calls were made and when they were returned.
If you get no answer and no answering machine I would try back in several days just in case the answering machine was full or broken.
If you still get the same results I would cross that candidate off your list.
When you hire someone put in the contract that all calls will be returned within 2 hours when the project is being done or there will be some type of monetary deduction from the project cost.
During the first phone call you have with a potential candidate you should briefly describe your project and ask these questions:
oDo they take on projects like the one you need done, and how often do they do your type of project? oCan they give you a list of previous clients who have had similar projects done? oCan they give you financial references from suppliers and banks? oDo they work with subcontractors? oHow many other projects would they have going at the same time as yours? oWhat is there availability? Try to get a general feel for the candidate.
Are they polite?What is your initial feeling? Your intuition? Record your answers on a piece of paper.
The answers to these questions will reveal the candidate's availability and how much attention they will be able to give to your project.
If you are "satisfied" with your initial contact, then set up a meeting with that candidate.
If the candidate has an office, set up a meeting at their office.
Once you visit their office, you should be in a better position to decide whether or not the business is run professionally and how large it may be.
If a candidate does not have an office, I would not rule them out.
You would then meet at your residence.
Ask the candidate to bring these items to your first meeting:
oCopy of their license and insurances.
oPictures of projects similar to yours.
oNames, addresses and phone numbers (depending on the type of project) of at least 5 large projects completed within the last 2 years, or 15 smaller projects completed within the last 2 years.
oNames, licenses and insurance information of any subcontractors they use.
oBrochures of any products they recommend.
You need to bring these items with you to the first meeting:
oAll the people involved in making the decision on who to hire.
oProject Specification Sheet or plans, diagrams, Survey of Property (larger projects) oLot # (larger projects) oPictures of your house, if meeting at candidate's office.
oPictures of other projects similar to what you are looking to do.
If people are busy, getting a call back from a phone inquiry could be a frustrating experience.
Many times I have heard people say, "I called 10 people for my project and I got 1 or 2 call backs!" Accessibility and communication are vital to a home improvement project running smoothly.
Here is some good advice to follow when it comes to communication and accessibility.
Call during the daytime.
It would be preferred that you hire someone who has someone answering their phone, either a secretary or answering service.
This will keep the lines of communication open and accessible at all times.
If you get an answering machine that could be a sign of how the communication will be in the future.
Here are some good reasons why a candidate may be using an answering machine:
oThe candidate is out working on a project or supervising one.
oThe candidate is keeping his overhead costs down which may be reflected in the price of the project.
On the other side of the coin a candidate may be using an answering machine for the following reasons: oScreening their calls of dissatisfied customers or creditors.
oCandidate is not easily accessible.
You may not be able to talk to the candidate when you need to.
This could be a big problem if something goes wrong in the future.
When you talk to an answering machine you never know when the call will be returned.
You may be best calling around 7:00 A.
M.
, if a candidate has an answering machine.
This is the time of day where most candidates are preparing the days work.
I would suggest keeping a phone log when calls were made and when they were returned.
If you get no answer and no answering machine I would try back in several days just in case the answering machine was full or broken.
If you still get the same results I would cross that candidate off your list.
When you hire someone put in the contract that all calls will be returned within 2 hours when the project is being done or there will be some type of monetary deduction from the project cost.
During the first phone call you have with a potential candidate you should briefly describe your project and ask these questions:
oDo they take on projects like the one you need done, and how often do they do your type of project? oCan they give you a list of previous clients who have had similar projects done? oCan they give you financial references from suppliers and banks? oDo they work with subcontractors? oHow many other projects would they have going at the same time as yours? oWhat is there availability? Try to get a general feel for the candidate.
Are they polite?What is your initial feeling? Your intuition? Record your answers on a piece of paper.
The answers to these questions will reveal the candidate's availability and how much attention they will be able to give to your project.
If you are "satisfied" with your initial contact, then set up a meeting with that candidate.
If the candidate has an office, set up a meeting at their office.
Once you visit their office, you should be in a better position to decide whether or not the business is run professionally and how large it may be.
If a candidate does not have an office, I would not rule them out.
You would then meet at your residence.
Ask the candidate to bring these items to your first meeting:
oCopy of their license and insurances.
oPictures of projects similar to yours.
oNames, addresses and phone numbers (depending on the type of project) of at least 5 large projects completed within the last 2 years, or 15 smaller projects completed within the last 2 years.
oNames, licenses and insurance information of any subcontractors they use.
oBrochures of any products they recommend.
You need to bring these items with you to the first meeting:
oAll the people involved in making the decision on who to hire.
oProject Specification Sheet or plans, diagrams, Survey of Property (larger projects) oLot # (larger projects) oPictures of your house, if meeting at candidate's office.
oPictures of other projects similar to what you are looking to do.
